Return and Refund Policy

Last updated: September 9, 2026

This Return and Refund Policy applies to purchases made directly through Sonic Market at sonicmarket.com.

Digital Products

Sonic Market sells digitally delivered products, including software, software licenses, virtual instruments, sound libraries, sound packs, rhythm packs, presets, and related downloadable content.

We do not sell or ship physical products. Therefore, there are no physical products to return and no return-shipping or restocking fees.

Returns and Exchanges

Because our products are digital and access is provided electronically, purchases cannot be physically returned or exchanged.

All sales are generally final once a download link, license key, product registration, account access, or other digital access has been provided.

We do not accept returns or exchanges because of:

  • A change of mind or buyer’s remorse;
  • An accidental purchase;
  • Failure to review the product description or system requirements before purchasing;
  • Incompatibility when the applicable requirements were clearly disclosed before purchase;
  • Lack of use or dissatisfaction based on personal preference; or
  • A request to exchange one digital product for another.

Refund Eligibility

Although digital purchases are generally non-refundable, we will review refund requests in the following circumstances:

  • You were charged more than once for the same order;
  • You paid for a product but did not receive access to it, and we are unable to provide access after you contact us;
  • The product is materially defective and our support team is unable to provide a working solution, replacement, or reasonable remedy; or
  • A refund is required under applicable consumer-protection law.

Submitting a request does not automatically guarantee a refund. Each eligible request will be reviewed based on the circumstances of the purchase.

How to Request a Refund

Refund requests must be submitted within 14 calendar days of the purchase date, except where a longer period is required by applicable law.

Email your request to support@sonicmarket.com and include:

  • Your full name;
  • The email address used for the purchase;
  • Your order number;
  • The name of the product;
  • The reason for the request; and
  • Any relevant screenshots or error messages.

We may ask you to complete reasonable troubleshooting steps before approving a refund for a technical issue.

Refund Processing

We will normally respond to a complete refund request within five business days.

If a refund is approved:

  • It will be issued to the original payment method;
  • Your license and access to the refunded product may be revoked;
  • You must uninstall and delete all copies of the refunded product; and
  • You must stop using any files, samples, presets, or other content included with that product.

Approved refunds are normally submitted within five business days. Your bank or payment provider may require an additional five to ten business days to display the refund in your account.

Purchases Made Through Third Parties

Purchases made through the Apple App Store or another authorized third-party marketplace are subject to that marketplace’s return and refund rules. Refund requests for those purchases must be submitted directly to the marketplace that processed the payment.

Consumer Rights

Nothing in this policy limits any non-waivable rights or remedies available under applicable consumer-protection law.

Where applicable law provides a cancellation or withdrawal right for digital content, that right may end after digital delivery begins if the customer has expressly consented to immediate delivery and acknowledged the loss of the applicable withdrawal right.

Contact Us

For questions regarding a purchase, digital delivery, or this policy, contact:

Sonic Market
Email: support@sonicmarket.com
Website: sonicmarket.com